Palumba

Tax Information

We are required by law to collect 6% sales tax for items shipped within Michigan.

Checking the Status of Your Order

If your order has not already been shipped, we can cancel it. To do so, please contact us immediately at 866-725-7122 If your order has already been shipped we will be unable to cancel it.

How to Return Merchandise

 When returning merchandise - please follow these easy steps:

           1.  Merchandise should be returned in new condition and in original packaging, if                                     possible.

           2.  Please include a note with your name, address, phone number (in case we have                                       questions), order number (if you have it), and the reason for the return on a sheet                             of paper. Be sure to indicate whether you want an exchange, replacement, or                                     refund.

             3.  If you choose to exchange the item for an item of greater value, any difference in                                 price, plus nominal postage, will be charged to your credit card. If you choose an                                 item of lesser value you will be refunded the difference.

Please send your return, securely wrapped, prepaid and insured via United States Postal Service or UPS to:
                    Palumba Returns
                    221 Felch Street, #C2
                    Ann Arbor, Michigan 48104

We are sorry, but we cannot accept C.O.D returns.
Within 2-4 weeks, we will send you a refund check or credit your charge card (less any applicable shipping charges) depending on your original method of payment. We only refund shipping charges if we made an error with your order.

Other Questions Regarding Your Order

Review our Frequently Asked Questions (FAQs) area for answers to the most commonly asked questions. If you wish to contact us please call us toll-free at 866-725-7122 Monday through Saturday from 9:00am to 6:00pm Eastern Standard Time. You can contact us at any time via email at hello@palumba.com. Or you can write to us at:
       Palumba
       221 Felch Street, #2C
       Ann Arbor, MI 48103

100% Satisfaction Guarantee

We thank you for your order and hope that everything is as you expected and meets with your approval. Our wish is for you to be happy with your purchase so if for any reason you are not completely satisfied with any of our products, please call us right away so we may promptly replace or exchange the item, arrange for in-house credit or merchandise refund.