Palumba's Free Shipping Offer
Palumba offers free shipping on orders of $150 or more within the contiguous United States. Your order must total $150 after all discounts and promotions are applied.
Shipping and Delivery
Most orders are fulfilled and shipped within 2 business days. You should receive your order in 3 to 10 business days thereafter. You will receive an email with tracking information when your order is shipped.
Shipping costs are calculated on the number and weight of the items in your order. Palumba uses USPS and FedEx for all of our shipping needs. Light and small orders are shipped via USPS Priority Mail service. Large and/or heavy parcels are shipped via FeEx Ground (Home Delivery) in the continental US.
Orders shipping to Alaska or Hawaii, and all APO/FPO orders are shipped via USPS.
Customer Shipping Address
If you have a P.O. box, please include both your P.O. box and your street address in your shipping address.
Palumba is not responsible for orders with incorrect shipping addresses. Please ensure the shipping address entered is correct. If an item is returned to us due to an incorrect address, the customer incurs re-shipping charges.
Most international orders are shipped via USPS, except when FedEx International Economy is a better value. Please note: Taxes or duty fees may be charged upon delivery of international orders. We urge you to check the rules of your country's postal service regarding taxes and duties before placing your order. Palumba cannot determine if such fees will be assessed, or how much they will be.
As some remote destinations are not serviced by the United States Postal Service or may require special accommodations, we reserve the right to cancel and refund any order to any destination at our sole discretion.
Please inquire if you require special shipping services.
If an item is damaged in shipping, you must contact us with in 15 days in order to file a claim. Please email us at firstname.lastname@example.org and include your order number and a photograph of the damaged item.
In Store Pickup at Palumba in Ann Arbor, MI
If you live in southeast Michigan and would like to pick up your order at Palumba's Ann Arbor location, select “In Store Pickup” as your shipping method. You can pick up your order at our Camden Rose, Inc. warehouse at 221 Felch St, Suite 2C, Ann Arbor, MI 48103 between 9am and 4pm Monday through Friday or 9am-1pm on Saturday. For your convenience, we are open until 6pm on Tuesdays.